We want you to be completely satisfied with your purchase.  If you're not, we offer a 14-day money-back guarantee, subject to the following conditions:

Eligibility for Returns:

14-Day Guarantee: You have 14 days from the date of delivery to request a return.

Condition: Items must be unopened and in mint condition, including original packaging and any accessories. Items that have been opened, used, or damaged are not eligible for a refund.

International Returns:
A 20% restocking fee will be deducted from your refund for all international returns.

Return Shipping:
The buyer is responsible for all return shipping costs. We recommend using a trackable shipping method to ensure the item arrives safely. We are not responsible for lost or damaged return shipments.

How to Return:
Contact Us First: Before returning any item, please contact us via email at support@mofficetech.com, or by phone at +601120822498(WA). We will provide you with specific return instructions. Returning an item without prior contact may result in a delay or rejection of your refund.

Refund Process:
Once we receive your returned item and verify that it meets our return policy conditions, we will process your refund within 3 business days.  The refund will be credited to your original payment method.  Please note that it may take some time for your bank or credit card company to process the refund.   

MaxTag Return Policy (Reseller)

We understand that circumstances may change, and we want to make the return process as smooth as possible for our resellers. Please review our MaxTag return policy below:

1. Return Window:

Returns are accepted for MaxTag units that remain unsold by the reseller after a two-month period from the date of purchase. To be eligible for a return, the MaxTag units must be returned after the two-month mark from the original purchase date. For example, if you purchased the MaxTag on July 5th, the return must be initiated on September 5th.

2. Condition Requirements:

All returned MaxTag units, including any accessories, must be in their original and undamaged condition. This means the items must be returned in their original packaging, free from any physical damage, scratches, or wear and tear. We reserve the right to refuse returns that do not meet these conditions.

3. Administrative Fee:

A 15% administrative fee will be deducted from the original purchase price of the MaxTag units being returned. This fee covers the costs associated with processing the return and restocking the inventory.

4. Refund Processing:

Once we receive the returned MaxTag units, they will be inspected to ensure they meet our return conditions. After a successful inspection, the refund amount (original purchase price minus the 15% administrative fee) will be credited to your company account. Please allow approximately two weeks for this process to be completed. You will receive a notification once the refund has been processed.

Important Notes:

• This return policy applies only to MaxTag units purchased directly from us by authorized resellers.

• Return shipping costs are the responsibility of the reseller. We recommend using a trackable shipping method to ensure the safe return of the MaxTag units.

• We are not responsible for any damage that occurs during the return shipping process if the units are not packaged appropriately.

• We reserve the final decision on whether to accept a return. This decision will be based on our assessment of the returned items and adherence to the stated return policy.

• We reserve the right to alter the terms and conditions of this return policy from time to time without prior notice. Any changes will be posted on our website and will apply to all future returns.

Questions?
If you have any questions about our return policy, please don't hesitate to contact us.  We're happy to help!